Return Policy

At gemstoreindia.com, we prioritize customer satisfaction and aim to ensure a smooth shopping experience. If you’re not fully satisfied with your purchase, our return policy provides guidelines for returns, exchanges, and refunds.

1. Eligibility for Returns
   1. Items can be returned within 7 days of delivery.
   2. Products must be unused, undamaged, and in their original packaging with all tags, labels, and accessories intact.
   3. Certain products, such as personalized items, perishable goods, digital downloads, and final-sale products, are not eligible for returns.
2. Conditions for Returns
   1. Returns will be accepted only if the product is in its original condition.
   2. Damaged or altered items, or items showing signs of use, will not qualify for a return.
   3. Proof of purchase (e.g., order confirmation, invoice) must be provided during the return process.
3. Return Process
   1. Step 1: Contact our customer support team at [Your Support Email] or [Your Support Phone Number] within the specified return period.
   2. Step 2: Provide details about your order, including the order ID, item(s) to be returned, and the reason for the return.
   3. Step 3: Once your return request is approved, you will receive return instructions, including the shipping address.
   4. Step 4: Pack the item securely in its original packaging and include the RAN. Ship the item to the return address provided. You are responsible for return shipping costs unless the item is defective or we made an error.
4. Shipping Costs for Returns
   1. Customers are responsible for the cost of return shipping, except in cases where the return is due to an error on our part (e.g., defective or incorrect item received).
   2. We recommend using a trackable shipping method to ensure safe delivery of your return.
5. Refunds
   1. Refunds will be processed after we receive and inspect the returned item.
   2. Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days.
   3. Shipping charges, including those incurred during the original purchase, are non-refundable unless the return is due to a product defect or error on our part.
6. Defective or Damaged Items
   1. You indemnify us against all losses, costs (including legal costs), expenses, demands or liability that we incur arising out of, or in connection with, any claims against us relating to your use of Bootstrap Themes.
7. Updates About Return Policy
   1. By making a purchase on our Site, you acknowledge and agree to the terms outlined in this Return Policy. If you have any questions about this Return Policy or need help with your return, reach out to our customer support team for guidance on returns.